Today’s Wall Street Journal article on Reverse Mentoring sparked a thought. Healthcare needs reverse mentoring. RM was championed at GE by Jack Welch when he was chief executive. He ordered 500 top-level executives to reach out to people below them to learn how to use the Internet. Mr. Welch was matched with an employee in her 20s who taught him how to surf the Web. The younger mentors “got visibility,” he said.
For healthcare to change physicians, administrators, IT people and others should reach out to youth. ICD-10 is one of the components of the perfect storm that will force us to re-think how we change health care. Health information management (HIM) techniques that remove paper are important and will create the need to educate people in different ways.