While brick and mortar stores like Circuit City are bankrupt, leaving hollow buildings and for lease signs in their wake, Amazon.com continues to make advances in market share. Amazon, not Best Buy realized the largest gains. Best Buy market share in fact declined in speciality electronics.

Innovative software and solutions that make Amazon and other on-line sites more frictionless will be an important growth category in the future. Also, multi-channel eRetailing will be increasingly important.

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